Two decades of enterprise IT, a decade-plus on ServiceNow, and architecture experience across regulated, public sector, and Fortune-scale environments.
A career built across managed services, partner consulting, healthcare, security, financial services, and platform ownership at enterprise scale.
Each chapter built directly on what came before — different industries, the same focus on platform health and operational outcomes.
Early ServiceNow platform work inside large enterprise and managed-service environments — global users, platform governance, SLA operations, regression testing, data audits, and domain separation patterns.
ServiceNow solutions for a global certification organization serving hundreds of thousands of members — HR lifecycle workflows, HAM, SAM, security integrations, GDPR-aligned workflows, and operational automation.
ServiceNow architecture for a major healthcare environment supporting millions of members — CSDM, Service Mapping, integrations, automation, and operational alignment across complex enterprise processes.
Architect role in a high-performing ServiceNow partner consulting environment, delivering enterprise implementations for healthcare networks, financial institutions, and Fortune-scale organizations.
Recent work: CMDB architecture, CSDM alignment, ITOM, ITAM, HAM, AWS Cloud Discovery, automation, and platform modernization for complex multi-regional clients.
Independent ServiceNow architecture and consulting practice — platform maturity, operational visibility, asset governance, procurement workflows, and long-term enterprise automation strategy.
Multi-certified architect focused on ITOM, ITAM, CMDB, Discovery, Event Management, Service Mapping, and enterprise workflow automation.
Consulting is as much about how the work gets done as what gets delivered.
Engagements structured around measurable business outcomes, platform health, and operational maturity.
Senior practitioner involvement on every project, with practical guidance rooted in real implementation experience.
CSDM, ITIL, ServiceNow leading practices, and governance patterns inform architectural decisions.
Decisions weighed against multi-year platform health, sustainability, and enterprise governance.