Need help? We’ve got you.
Whether you’re an active client, evaluating a project, or just stuck on something in ServiceNow, here’s how to reach Omar Huertas LLC and what to expect.
✉ Email support
Fastest way to reach us. Send details and we’ll get back quickly.
omar@dbaomarhuertasllc.com
💬 Open a request
Use the form below to describe your issue or question and send it straight to our inbox.
📚 Self-serve answers
Learn the platform and decode the jargon in our free guide.
Response times
General questions
Replies typically within 1 business day.
Active project & client requests
Prioritized per your engagement — usually same business day.
Production-down / urgent
Mark your email subject URGENT and we’ll respond as a priority.
Hours: Monday–Friday. Response targets are guidelines, not contractual SLAs unless specified in your engagement agreement.
Quick answers
I’m an existing client — how do I get help?
Email us at omar@dbaomarhuertasllc.com with your name, organization, and a description of the issue. Include screenshots or the instance/record where it occurs when you can.
Do you offer ServiceNow advisory if I’m not a client yet?
Yes. Start a conversation and we’ll scope the right kind of help — build, consulting, implementation, or a quick advisory session.
What information should I include in a request?
What you were doing, what you expected, what actually happened, and any error text. The more context, the faster we can help.
Where can I learn ServiceNow basics myself?
Our free, plain-English ServiceNow Lexicon explains what the platform is, every major module, and the acronyms — no login required.
Support request
Send us the details and we’ll reply by email. For urgent production issues, put URGENT in your message.
Email: omar@dbaomarhuertasllc.com
Website: dbaomarhuertasllc.com